Customer Survey Results: The Ultimate Compliment

Aug 26, 2019

bferny

Exhibits

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Good customer relationships take work. It’s a two-way street for sure, and learning about what we do well and what we can do better is definitely a worthwhile process to undertake as a growing exhibit company.  In this blog, we cover our recent Customer Service Survey results that include feedback on customer service, creative design, responsiveness, delivering a seamless, full-service experience, and Net Promoter Scores, which help us determine how likely our customers would recommend us to friends or colleagues. Across the board, the factors that led to ultimately choosing to work with exhibiTeam include creative design, cost for build and customer service.

Customer Service

At exhibiTeam, we are seriously focused on customer service. Our customers tell us that we provide both personalized service and go beyond what is expected.  Providing our customers with an awesome experience is what we are quickly becoming known for.  Many customers referenced how easy it is to collaborate with their project team who explain things and think outside the box. Coming up with solutions to problems is vital, and project managers who have customers’ best interest in mind is crucial to success.

Innovative Design  

One customer mentioned that no other company came even close to proposing a unique booth that mimicked their brand and logo like exhibiTeam did. Amazingly, ALL customers in the survey said they loved the creative solutions and design from exhibiTeam. Not only did they create innovative solutions for the client challenges in their proposals, but they actually built a booth that looked just like the artist rendition. Apparently that’s not always the case in the industry.

Responsiveness

Timing really is everything. Our survey shows that being available when questions arise is important to our customers. This level of responsiveness gives them peace of mind that they have someone on their side and who can address issues or concerns on a timely basis.  Most of our customers value this highly!

Full-service Experience

Overall, customers are very happy with customer service, and innovative design.  They find exhibiTeam to be responsive, communicative, organized and knowledgeable. But what further distinguishes us from other exhibit houses is the fact that we handle our customers’ exhibit experience – the whole thing. From event forms, I&D to shipping, we can take care of all the details to ensure a seamless experience for customers.

Net Promoter Scores

Net Promoter Scores measure the willingness of customers to recommend a company’s services to others. Used as a proxy to gauge the customer’s overall satisfaction and subsequent loyalty. Customers are surveyed on a question: On a scale of 1-5, how likely are they to recommend exhibiTeam to a friend or colleague. As an exhibit house, this topic is very important because it shows the level of confidence our customers have in our work based on their experience with us. We’re happy to report that exhibiTeam received the highest possible score of “5” almost across the board.  We enjoy referrals and have even implemented a customer referral program to reward those customers who recommend us.  It really is the ultimate compliment.

Below are just a few of the wonderful customer testimonials that we received during our customer conversations:

“Working with exhibiTeam has been a seamless, full-service experience. They designed and built an impactful booth that surpassed all of our expectations….” Bossa Nova Robotics

“We are 100% satisfied, all I do is show up and leave and it’s all taken care of…”  Champion Corrosion Products

“We have been very pleased with the quality and creativity of the booth designs that I have gotten from exhibiTeam. They have helped me take our shows to the next level and I would recommend them for your next show….” CynergisTek

If you have an upcoming exhibit need, please contact us. We are ready to give you the customer service and design innovation that our customers benefit from.

Post by bferny

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